Backup Policy (Effective Date 20/07/2022)

Customer Data

The Customer is responsible for backups of its Customer Data. Koderly will not provide the Customer any backups or exports of data held within Qucate, except in circumstances pertaining to satisfying GDPR requirements.

Following termination of the Terms and Conditions relating to Qucate, we will not delete Customer Data from our production environment for a period of three months (the “Retention Period”), and may assist you with exporting Customer Data during the Retention Period at our standard hourly consulting rate.

After the Retention Period has expired, we have the right to delete or destroy all Customer Data in our systems or otherwise in our possession or control in accordance with our internal data retention policies, unless legally prohibited, and will have no further obligation to make it available to you.

Disaster Recovery

Koderly maintains backups of all Qucate services, which may be relied upon for disaster recovery.

The following backup policy is employed by Qucate:

• Full backups of all Qucate services are performed weekly. Full backups are retained for a minimum of 3 months.
• Incremental backups of all Qucate services are performed hourly. Incremental backups are retained for a minimum of 30 days.
• Restoration snapshots are taken prior to a release. Restoration snapshots are retained for a minimum of 1 day.

Changes to the Backup Policy

This Backup Policy may be updated from time to time, and the latest version of the document is available at https://qucate.com/legal/back-up-policy.